Sustainability
We’ve been at the forefront of retail finance for over 20 years so you can trust us to be there for you.
We’re working hard to increase the positive impact of our business on the environment by using less and reusing more.
What we've done so far
We’ve installed solar panels in our office so we can shrink our carbon footprint.
We offer EV charging points for electric and hybrid cars.
Our Green Car Scheme helps colleagues purchase a brand-new electric, plug-in hybrid, or low-emission car.
We’re also part of a cycle-to-work scheme.
We strongly encourage reusing and recycling at home and in the office.
Culture and colleagues
At V12 Retail Finance, you can be confident that you’re respected, you can be yourself, and through our investment in you, you’ll be able to fulfil your full potential.
We believe in embedding a positive culture throughout the business, which includes a focus on equality, diversity, and inclusion.
- Maintaining/improving Great Place to Work® rankings for large companies, women, and well-being.
- HM Treasury Women in Finance Charter published targets.
- Annual Gender Pay Gap reporting.
- Maintaining/improving our Employer Network for Equality and Inclusion (‘ENEI’) TIDE Mark.
- Maintaining our Disability Confident accreditation.
We also offer:
Employee initiatives covering mental, physical, financial, and social well-being and reward and recognition schemes because we know our people make us who we are.
Customers and communities
It’s all about you, our customers. We go over and above to build your trust through the way we treat you, enhancing your experience and offering high standards of customer service excellence.
We also take pleasure in helping communities. All colleagues get a day to make a difference and use that day to volunteer and help where they are needed. Last year, we raised over £20,000 for our nominated charity, Ty Hafan, which provides exceptional care and support to families who have children with life-limiting conditions.
How do we know we're getting it right?
- Accreditation with the government-backed Customer Service Excellence quality mark.
- Feefo Trusted Awards and excellent Trust Pilot review scores.
- HM Government Cyber Essentials Plus certificate.
- Regular customer touch points from surveys to sense checks on how we are doing.
