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Security

We’re committed to making our customers online experience safe and secure.

Security features to keep you safe

We use robust security technology across all our platforms. This includes encryption, fraud prevention and anti-phishing - all monitored 24/7.

We use advanced encryption technology to stop unauthorised users from reading secure information.

We use the latest encryption on all our websites. You can check you’re secure by looking for the padlock icon next to the web address.

We routinely upgrade the encryption we support in line with security best practice. Use a modern web browser and keep it updated to be able to use our websites.

Protecting your idle login sessions - you will automatically be logged out if your session is inactive.

We work with various threat intelligence bodies to ensure we are aware of the latest threats to customer security and can respond accordingly.

Staff

We have highly trained staff that will take you through thorough security procedures over the phone to access your account. If you have not disclosed any of the information to others, only you will be able to access your account.

Our staff will never ask for your account details or password. If you receive a call or an email asking for these details contact us immediately or forward these emails to This email address is being protected from spambots. You need JavaScript enabled to view it. .

We have a dedicated security team that is highly motivated to ensure your data is protected.

Find out more about staying safe online.

“I’ve received an odd email or call from V12”

We will never ask for your password or memorable words by email or text message.

We will never ask for your complete password over the phone.

If you have any concerns please call us on 02920 468 900.

Scam email advice

Suspicious phone call advice

Suspicious text message advice

Trustpilot

V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority.
Registration number: 679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

V12 Retail Finance Limited act as a credit broker and not a lender and introduces you to Secure Trust Bank Plc, its parent company.
If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the product chosen and the amount of credit taken out.

Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Registration number: 204550. Registered Office for both: Yorke House, Arleston Way, Solihull, B90 4LH.

V12 Retail Finance is a trading name of Secure Trust Bank PLC. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.