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Money worries

We're here to help

We understand that circumstances can change. Unexpected events come along that might affect your ability to repay your loan.

If you find yourself in this position, we have options to help you get back on track. For example, we may be able to offer a payment arrangement or time to seek independent help.

It can be beneficial to complete an income and expenditure to help you:

  • Assess your monthly income, your outgoing bills and living costs.
  • Outline all your creditors.
  • Assess how much disposable income you have to make affordable repayments to your V12 Retail Finance agreement.

If you would like to discuss this with us on the phone, complete it online, or in writing, then let us know. Our dedicated experts will work with you to find a solution that's right for your individual situation.

Talk to us

The earlier you contact us, the sooner we can help.

Please get in touch with us on 0333 122 1101.

Our team is available Monday to Friday, 9am-5pm.

Priority debts and essential living expenses

You should ensure you can afford any arrangement you agree to. You must pay your most important debts and other essential living expenses first.

Important debts are sometimes called 'priority debts', and they include mortgages, rent, and council tax.

These can be debts or bills that, if not paid, could make you homeless (rent or mortgage), leave you without access to services you need to live (electricity and gas), or bills for which creditors might use extra powers to obtain payment.

You must ensure you can afford other essential living expenses, such as food and utility bills. Essential living expenses may be different for you than they are for someone else.

If your circumstances make managing your finances difficult, we have a specialist team that can offer you support and a tailored approach to monitoring your accounts. Please see Support for Individual Circumstances.

Several independent organisations offer free, impartial advice on dealing with debt. 

Speaking to a trained and experienced debt advisor can help you see what the best decision for you might be. 

The benefits that a debt adviser can offer include:

  • giving you advice on better ways of managing your money
  • checking to see if there are any benefits or entitlements you may be able to claim
  • telling you about the ways of dealing with debts that are open to you
  • keeping everything you tell them confidential

A number of organisations can also deal with your creditors directly on your behalf.

See MoneyHelper’s Debt Advice Locator Tool for more information: 

You can also call MoneyHelper on 0800 138 7777 or WhatsApp message +44 7701 342744

Citizens' Advice Bureau

National Debt Line

Stepchange

Money Advice Trust

If you're self-employed, you may find that Business Debtline can help you with more specific advice on 0800 197 6026.

FAQs

If you can make this payment, please do so as soon as possible.

If you are struggling, please get in touch on 0333 122 1101 so we can understand how we can help you.

The arrears status of your account is reported monthly to credit reporting agencies. If you are behind or late with payments, this can mean it will cost you more or be harder for you to obtain credit in future.

Please contact us on 0333 122 1101 as soon as you can to discuss how we can support you.

Trustpilot

V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority.
Registration number: 679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.

V12 Retail Finance Limited act as a credit broker and not a lender and introduces you to Secure Trust Bank Plc, its parent company.
If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the product chosen and the amount of credit taken out.

Secure Trust Bank PLC. Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Registration number: 204550. Registered Office for both: Yorke House, Arleston Way, Solihull, B90 4LH.

V12 Retail Finance is a trading name of Secure Trust Bank PLC. All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.